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It tells you how your personal information is collected, used, and kept safe when you play, verify your account, or make payments. It explains what information is needed for licensing and anti-money laundering (AML) purposes, how your information may be shared with trusted third parties, and how cookies help the site work better and keep it safe. If you are from Canada or are Canadian, read the sections on legal basis, retention, and your rights to access, correct, or delete data. Also, see how this might affect your ability to withdraw C$. When you sign up for a Paf Casino account, the site only collects the personal information it needs to set up your profile, make sure you can access it, and meet its licensing and responsible gaming obligations.
For security reasons, this usually includes basic information about who you are and how to reach you, your login information, and technical data like your device and IP address. The information you give us when you sign up is sent over secure connections and stored in systems that only certain people can access. In order to create your account, make sure you are eligible for the market you choose, and allow basic functions like depositing at least C$10 and placing bets once your account is active, Paf needs to use the information you give them.
Verification is used to make sure you are who you say you are, to keep your account safe, and to follow rules against money laundering. PAF may ask for more information before letting you do certain things, especially withdrawals, depending on your profile, what you've been doing, and the rules in Canada.
Some examples of common verification data and how it is used are:
Verification requests usually happen when you try to cash out, when your deposit or betting habits change, or when automated security checks notice that something isn't right. If the information you put in when you signed up doesn't match what's on your documents, Paf may ask you to change your profile before you can be verified. Paf wants to make sure that verification is fair by only asking for what is needed for the check that is being done. Your documents are used for Know Your Customer (KYC) and security checks, and only authorized staff and approved service providers who help with identity, fraud, and compliance checks can access them.
When you make a deposit or request a withdrawal at Paf, some information about your payment is needed to complete the transaction. This information is used to make sure that payments go to the right place, that you are the owner of the account, and that your money moves safely. How you choose to pay, the amount of money you're depositing or withdrawing (for example, C$50 vs. C$500), and your location (for example, Canada) can change the information Paf asks for. Extra checks may be needed for larger amounts, strange activity patterns, or changes to how you pay.
When a customer deposits or withdraws money, Paf processes the basic information that the payment provider and Paf's own security systems need. This could have information about the payment method you chose, the transaction reference, and the information that connects the payment to your Paf account. Information about the payment method, like the name of the provider and the type of method (card, bank transfer, e-wallet), along with the fewest pieces of information needed to make the payment. Transaction details include the amount of the deposit or withdrawal (for example, C$100), the timestamp, the status, and the provider reference number that are used for keeping track of and balancing the account. This is your Paf account ID and information that proves the payment is yours and not someone else's.
Device and security signals are simple pieces of technical information that are used to spot odd behavior during the payment process and lower the risk of fraud. When a payment is made with a credit or debit card, Paf and its payment partners may handle the card-related information needed for authorization and fraud checks. Payment processors are usually the ones who handle sensitive card data. Paf only keeps what it needs for records and compliance. Because deposits and withdrawals need to be sent to the right account, you may need to give bank account identifiers and transfer references for bank transfers. There is usually an identifier or token for the wallet account that is recognized by the provider in the information for e-wallets.
Paf may also ask for proof that a payment method is yours in order to protect customers and follow payment rules. This is especially true when you withdraw money or add a new payment method. Chargebacks, account takeovers, and payments from third parties are less likely to happen this way.
You can turn off offers when you don't want them with these controls. You can choose which promotions you see and how they are sent to you, but they won't stop important service messages like security alerts, password resets, or confirmations for deposits of C$100 and withdrawals of C$500.
Usually, you can change the settings for your marketing and promotions from your account area. When you opt in, Paf Casino may use your contact information and basic account signals, like the games you like or the fact that you've previously taken advantage of a bonus up to C$200, to tailor the messages you receive. When you say no, depending on the channel, promotional targeting slows down or stops. newsletters, bonus alerts, and personalized campaign messages are all types of email promotions. SMS or phone marketing—offers and reminders that expire soon if possible. You can get push notifications in your app or browser about deals and bonuses. On-site messages are banner ads and email messages that show up when you log in.
Usually, changes are made right away. Sometimes, messages that were supposed to arrive at a certain time may still show up for a short time. Turn off all promotional channels and unsubscribe from any email footer links that are linked to marketing campaigns if you want to stop all promotional contact. Keep in mind that turning off marketing doesn't mean you no longer agree to the terms of an active bonus offer. Suppose you claimed a bonus that was tied to a C$50 deposit. The bonus rules still say that the wagering requirements and validity period apply, even after you turn off promotions. What you see can also be changed by cookies and controls for personalizing ads. If you don't want to accept non-essential cookies, Paf Casino may not be able to customize the promotions you see on the site. This won't affect your ability to play or do transactions like withdrawing 500.
Paf Casino uses multiple layers of security to keep personal information stored, account access, and payment activity safe. Unauthorized logins, the theft of sensitive information, and tampering with transaction requests are less likely to happen with these steps. Secure authentication, keeping data safe while it's being sent and while it's being stored are the three main areas of protection. Activity should also be monitored to spot any strange behavior early on. Although no online service can guarantee complete safety, these measures help keep your information and the environment where you play safe. Encryption in transit is how Paf Casino keeps your account and data safe. When you log in or send sensitive information, it is sent over encrypted connections so that it is less likely to be hacked on public or shared networks.
safe storage (data security while it's not being used). The information about you that is kept in your profile and back-office systems is safe because of technical and access controls that make it hard for people and things to get to it. Authorized employees with a business need are the only ones who can get in from the inside. Controls for logging in and the session. Systems usually have safety features like session timeouts and checks that stop people from using active sessions again without permission. If strange patterns of access are found, you may need to take extra steps to prove it is really you. Safe and secure payments and transactions. As a way to keep payment instructions from being changed, deposit and withdrawal requests are handled through controlled payment flows.
For example, a withdrawal 500 C$ request can be held until it is checked to see if it goes against what the account should do or if the account information has changed recently. Fraud prevention and monitoring. Account takeovers, strange betting patterns, and strange payment behavior can all be found with the help of automated monitoring and risk checks. Accounts may be temporarily locked while checks are done when activity sets off risk signals.
Use a unique password, stay away from shared devices, and don't use the same login information for multiple services to make your security stronger. Change your password right away and contact support right away if you think someone knows your password or if you see strange activity. A strong, unique password is important. Change it if you think it might have been leaked. When you're done playing, make sure you log out, especially if you are using a public or shared device. Do not save passwords in browsers that are shared. Regularly look over your account history and report anything that doesn't seem right.
Paf Casino uses name verification to make sure that each account belongs to a real person, that the player is old enough to legally gamble, and that payments are sent and received safely. Aside from that, these checks help keep gambling safe and stop fraud, chargebacks, and bonus abuse. People can be asked to verify their identity when they sign up, before setting certain limits, when they reach certain activity thresholds, or when they ask to withdraw 500 C$ or more.
You may be able to deposit money and play first, but withdrawals may be held up until the necessary paperwork is approved. What Paf Casino might ask for: The exact documents they ask for depend on your situation, how you plan to pay, and the laws in your Canada. Here are some of the most common ones. Documents must be valid, clear, and unaltered, and all four corners must be able to be seen. Your full name, date of birth, and document number should be on a government-issued ID card. Proof of address: a recent piece of paper that lists your full name and current address. Payment method verification shows proof that the method of deposit is yours, and for bigger withdrawals, it can also show proof of the source of the money.
To make sure that the person submitting the documents is the account holder, for example, an extra step of taking a selfie or being seen in real life. As part of KYC, age verification is done. If your date of birth can't be confirmed reliably, Paf Casino may ask for more proof before letting you make withdrawals or do other things with your account. Consistency and ownership are important. There should be a match between the name on your ID and the name on your payment method, if there is one. Paf Casino may ask for proof to keep records accurate and up to date if you have more than one citizenship or if your documents show a different Canadian than what was expected.
How to send in papers. The safe verification area in your account is where you should upload your files. Use color images, good lighting, and make sure the text can be read to avoid delays. Your application might be asked to be sent again if any information is missing or unclear. Stor and retention of documents. Paf Casino keeps verification files and the audit trail that goes with them in safe systems that only employees who are allowed to can access them. They are kept there for as long as they are needed for legal, regulatory, and risk management reasons. Following the company's standard procedures for handling data, documents are either deleted or made anonymous once the retention period is over. What takes place if you don't finish KYC. If the needed documents aren't shown, withdrawals may not be possible and some account functions may be limited until the documents are verified.
As long as they follow the rules, Paf Casino may return a balance to the source of the original payment if they need to.
Paf helps you stay in charge of your gambling while keeping your personal information safe. You can access these tools right from your account and change them to fit your needs, whether you want to tighten your budget or take a break. Paf only uses the account and activity data that is needed to reliably apply limits and stop people from getting around them when you set limits or self-exclude.
With this approach to player protection, the game is safer, and your information isn't used for marketing purposes. You can set limits on your account. Deposit limits let you limit how much you can add to your casino account in a certain amount of time. You can set a limit of, say, 100 C$ per day or 500 C$ per week. Once that limit is reached, you won't be able to make any more deposits until the limit is reset. Loss limits help keep long-term net losses in check. If you give yourself a weekly loss limit of 200 C$, the system will stop letting you play once your net loss reaches that amount. This helps you stick to a budget you can afford.
Limits on session length and time are in place to cut down on long, unplanned play. A session will end automatically after a certain amount of time if you set a reminder or a hard time cap. If they're available, wagering limits let you set a limit on how much you can bet over a certain amount of time, like 300 per day. This is helpful if you want more control than deposit limits alone. Limits are set for each account and apply to all supported products that have the tool. When limits are lowered, the changes usually happen right away, but when they are raised, they may not happen right away for safety reasons. When you try to go over an active limit, the system stops you instead of letting you make an exception.
Enter your account information, pick the type of limit you want, the amount you want to set, and the period (daily, weekly, or monthly if available). Then, confirm your choice. For times when limits are not enough, self-exclusion is meant. You can choose to be excluded for a set amount of time or forever. When a person is banned, they can't use gambling services and can't make deposits or bets. When you self-exclude, Paf keeps certain account information to make sure you stay excluded, follow the law, and keep your account from being activated before the exclusion ends. If you contact support while you are being excluded, they can tell you about the status of your restriction but cannot remove it on your behalf.
As a lighter option, you may also be able to cool off with short breaks. It temporarily stops playback and can be useful if you want to start over right away without committing to a longer restriction. Paf uses data to keep players safe by looking for risky patterns and making sure the right tools are used. This can include using your limit settings, deposit history, session length, and transaction results to enforce limits, show safer gambling messages, and help with checks for responsible gambling. Paf usually handles this data because it has to in order to follow privacy and rule-following rules. They also only keep it for as long as it's needed for compliance, security, handling disputes, and controlling responsible gambling.
Verified information about you helps make sure that limits and exclusions are still applied to the right person and that multiple accounts aren't used to get around security measures when identity checks are needed.
This is because of app permissions, cookies, and tracking preferences. How your experience is customized can be changed by the settings on your device, the app permission prompts, and the cookies and other data stored by your browser. Paf only wants to collect as much mobile data as it needs for security, account functionality, and making the service better.
Your device's tracking settings and the permissions you give apps let you stay in charge. Mobile permissions let you use certain features. Here's what they mean and how to manage them. You can still use the core casino services if you don't give permission, but some features might not work right. When you go to your phone's settings, you can usually change permissions at any time. Alerts for logging in, reminders to play responsibly, and status updates that you choose to receive are all sent through notifications. In the device settings, you can turn off notifications without changing how the game works.
If you are given one, you can use the camera to upload proof of identity or scan a QR code. You can upload documents from your computer's hard drive instead of using the camera if you'd rather. Photos and files: This feature lets you choose screenshots or documents to use for customer service or proof. After you upload, you can take away access. Users can use location services to help with compliance checks if needed. Some features can't be used until location is turned on if it is needed but not currently connected. Biometric login lets you use your face or fingerprint to quickly sign in on devices that support it. You can turn this off in the app or in the device settings if you don't want to.
It's best to only give permissions when you're actually using the feature that needs them. If you are asked for permission to do something that doesn't fit with what you want to do, stop and call support before going ahead with the action. Keep your device up to date, use a screen lock, and don't install any third-party apps that claim to be casino "helpers" or offer unofficial bonuses. Never save your passwords on a device that you share with other people. Log out every time you're done using it. Mobile payments can also lead to extra security checks. Step-up verification steps may be needed after a deposit of C$50 or a withdrawal request of C$500, for example. These steps may need access to your camera or files if you choose to upload documents from your phone.
Mobile browsers save small files that make websites work and remember the choices you make. These technologies, like cookies, can help protect you from fraud, keep you logged in, and remember what language you prefer. They may also be used for analytics, which help Paf figure out which pages take a long time to load or where users are having problems. If the site's settings or cookie banner let you, you can change how you agree to cookies. By clearing cookies and site data, blocking third-party cookies, or limiting tracking across apps and websites, you can also control how cookies are stored directly in your mobile browser settings. Some features may become less useful if you block cookies, like staying logged in, remembering your session settings, or going through certain security flows.
If you keep getting logged out or stuck in a verification loop, allow essential cookies and try again. Analytical and marketing signals used to check how well a campaign is doing or stop ads from being shown over and over again can be tracked preferences. On a mobile device, you can usually change this in two places: the consent options on the site itself and the privacy settings on the device. If you choose not to participate, you should still be able to use the games and cashier features; however, ads and suggestions may not be as relevant to your interests.
Paf Casino only shares some personal information with third parties it trusts when it has to in order to provide core services, like processing deposits and withdrawals, offering casino games, and keeping the site running smoothly. Clear limits on the purposes of data sharing are used, and your information is kept safe with the right safeguards. When outside parties are involved, they usually either work as service providers for Paf Casino and process data on its behalf, or they work as independent partners with their own duties under data protection laws. The type and amount of data you share depend on what you do on the platform. For example, if you want to withdraw 500, the platform needs more information about you to verify your identity than if you just browse game pages. Payout providers and banking partners get the information they need to process transactions and stop fraud from Paf Casino.
This can include your name, the details of your payment method (tokenized if possible), the amount of the transaction, the time it happened, the device and security signals, and sometimes your identity and address to show that you are who you say you are and stop fraud. When you deposit C$100 or ask for a withdrawal, the payment provider may also check the transaction to make sure it is legal. Some technical and gameplay data may be sent to game studios and platform providers so that games work properly, results are recorded correctly, and controls for responsible gaming and integrity work. Depending on the game, this can include session IDs, game events, the size and outcome of bets, and information about the device.
However, game studios may process identifiers needed for licensing, security, and troubleshooting even if they don't need your full account profile to provide the game service. Partners in performance, security, and analytics help Paf Casino figure out how people use its website and apps, find bugs, and stop abuse. Data like IP-based location, browser type, device identifiers, and interaction patterns are often used in this way. You control what information is shared when cookies or similar technologies are used, and you must give permission for this to happen. Taking care of transactions means sharing just the information needed to make deposits and withdrawals and make sure that all payments are correct.
Fraud and safety: sending risk signals to find account takeovers, bonus abuse, or strange payment activity. As part of the service delivery, game rounds, wallet integration, and technical support workflows are made possible. Improvement and measurement: looking at usage and performance to make things more stable and improve the user experience. Information can be sent to third parties outside of your country as long as you follow the right legal steps and only authorized personnel can access it. With contractual obligations, audits, and access controls, Paf Casino wants to make sure that third parties only use the data for the reasons that were agreed upon. You can ask customer service for more information about which partners are involved with a certain payment method, game provider, or analytics tool if you want to know more. This is especially helpful when you are verifying a deposit C$50 or looking into a failed withdrawal.
We collect your name, date of birth, address, email address, phone number, login information, payment information (tokenized when possible), device and IP information, your gaming history, and records of your conversations. This is how we handle deposits and withdrawals, stop fraud, meet our AML and licensing requirements, provide account support, manage bonuses, and set limits. We don't give out or sell your information.
For deposits, we only process the information we need to finish the deal. We encrypt this information and make sure it flows securely during payment. Checks for cards and wallets may include anti-fraud screening and 3D Secure if they are supported. Before accepting any more deposits, if a deposit is flagged, we may ask for proof of ownership for the payment method or more account verification. Using a payment method in your own name and keeping your contact information up to date can help you avoid delays.
To protect your C$ and follow AML rules, you have to prove who you are when you withdraw money. We might need to see a photo ID, proof of address, and proof that you own the payment method. We only give the necessary information to processors and compliance partners who have been checked out and help with payouts, preventing fraud, and filing with the government. Make sure your account name matches your ID and that you withdraw to a payment method that is registered in your name. This will speed up the approval process.
Your activity and transactions help us follow bonus rules correctly (like who can get the bonus, how many times it has to be wagered, the maximum bet, how much it contributes to the game, and when it expires) and stop people from abusing bonuses. Along with deposit and loss limits, time-outs, and self-exclusion, we also use it to make sure that responsible gaming tools are implemented. In your account settings, you can set or change limits. Depending on the type of limit and local rules, limits may go into effect right away or after a "cooling-off" period.
Availability is based on where you are and what country you are from. You can't get in if you are from certain countries, so we check where you live. If you're not sure about Canada, look at our list of sign-up countries or get in touch with support before you deposit. On your phone, you can use the same account with encrypted connections. To keep your account safe, use a strong password, turn on two-step verification if it's available, don't use shared devices, and log out after each game. It's important to change your password right away and let us know right away if you think someone has gotten into your account without permission.
To handle payments, stop fraud, and meet licensing and anti-money laundering (AML) rules, we need to use your information. For deposits and withdrawals, we may only give payment providers and banks the information they need to complete the transaction and make sure the payment method owner is who they say they are. To keep your account safe, we use encrypted connections, access controls, and constant watch for activity that seems odd. Take action: use a credit card that is in your own name, make sure your contact information is always up to date, and don't do business on public Wi-Fi. Checks may be held up until supporting documents are received and checked if a payment is flagged.
The accounts are checked to make sure the owner is who they say they are, their age, and that they own the payment. You might be asked to show a photo ID, proof of your address, and proof of how you will pay. You may need to be verified before you make your first withdrawal, after making a big transaction, if you change important account information, or if your account activity seems odd. In your account, you can set limits on how much you can deposit, lose, and spend in a session. For high-value C$ withdrawals, we may also use risk-based limits or ask for extra checks. bonus terms: we keep an eye on your play to make sure you follow the wagering rules and don't abuse the bonus. To do this, we use information about your gameplay and transactions that is linked to your account. Security for your account: use a unique password, turn on 2FA if it's available, and contact support right away if you think someone else has accessed it without your permission. Your information is only kept for as long as it's needed by law, to handle disputes, or to meet regulatory requirements. We don't sell it.
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